win 8 shut down problem

  conrail 11:41 04 Feb 2015
Locked

using a HP Pavilion laptop running win 8.1, occasionally when I shut down I get the following error message: SYSTEMSERVICEMANAGER (flt:mgr) system will restart, after a restart the laptop shuts down without any problems, I have looked on ms support site, click here, which I have to go through 5 options: Product and Problem - Support Options - Details - Contact Information - Thank You. when I get to option 2, Details I select: 'I use it for my own personal use', then I get the message This product may not have all the support options that are available online. I then get no farther can anybody help me with this problem, I have not installed any new software of updates, ms or other recently, all help and advice appreciated

  conrail 12:39 04 Feb 2015

thanks addieaddlyn, have shut down without any problems, my start up was extremely fast this is now a lot slower but as I usually switch the laptop on and do other things before using it, that is not a problem, if the problems resurfaces I will repost but hopefully it is sorted, once again thank you, your help and advice is appreciated, Harry

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