WiFi signal not stable or connecting to devices

  RichardAult 12:55 21 Apr 2014

Hi guys,

I have a long standing WiFi issue that I need to finally tackle!

We have Sky Broadband and when using wired connections from the router, everything is fine. Good speeds, next to no downtime, no problems. However, the WiFi has never been good.

While the laptop may connect occasionally, newer devices such as tablets, iphones, kindle, etc just do not. As the router was very old, I upgraded last month to the latest Sky Broadband Hub thinking this would do the trick.

This has not helped at all, and on the few occasions we get the kindle to connect, the signal is poor and it takes hours (literally) to download a single app.

I have tried using different channels (no neighboring channels as at the back of a cul-de-sac with elderly neighbors!) and also using each of the security settings types. When we had the old router (netgear), turning all security off would sometimes do the trick, but that doesn't even work with the new Hub.

To further confuse me, a few months back I extended the network to the shed by running an ethernet cable from the main router to another router I bought off ebay. This all works perfectly, including outstanding wifi when in the garden from this router.

Have I just been unlucky with two dodgy routers in the house, or is there a more technical explanation? Any help much appreciated!


  Secret-Squirrel 13:37 21 Apr 2014

If the router is close to a large metal object or a strong electrical source then try moving the router a few feet and see if that helps.

Wireless interference could also be the cause. As a test, turn off all devices in your home that may also use the same 2.4Ghz frequency as your WiFi - the list includes wireless CCTV cameras, some DECT phones, wireless audio/video senders, baby monitors, wireless speakers.

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