if it sounded vindictive. My reference to "...answers come in from all over the world." was merely to indicate that it wasn't only in England that AOL have trouble. Our home grown ones are not 100% either as you rightly state but I gave up AOL nearly ten years ago (when they offered totally free dial-up connections - briefly!), and none of my friends currently use them, for reasons which keep appearing on websites including this one.
If the problems were new I would not have posted my criticism.
I first started using AOL since version 3.0 I have often been surprised at the amount of complaints against it. All the years I have been using it I have not have a lot of problems. It is only in the last 2 years that I have seen the increase in complaints,maybe even going back to when Time Warner took it over. Like all ISP's they are trying to improve but have not yet found the solution to make them perfect. So find s good ISP and then stick with it.
AOL is a Brand' a way of doing things In USA Time-Warner have it In the UK Carphone Warehouse have it So what exactly in those circumstances is AOL? A Software? A Particular Server?
Many ISP's are simply 'labels' buying server time It would be interesting to see the wood through the bracken of 'suppliers' To me at any rate the industry can be likened to the Power Industry- the multifarious 'Suppliers' supply only Invoices in the main - The stuff you burn is supplied by National Grid.
We have been with AOL since 2000 and have no reason to leave.
With three computers 'permenantly on' we currently enjoy an up to 8Mb rock solid connection (actually between 6.2 & 7.5) plus free phone calls for the princely sum of £9.99 per month. Good deal, I reckon!
For many it has to do with the amount of "stuff" we can get for quite a reasonable price, too much to list here but if you are really interested, then clicking "view all" in the various groups will explain: