At last,after ringing a multitude of numbers I finally got a reason why I cant access my email account. There is a technical fault with BTYAHOO EMAIL but when one ties to access the words "account suspended" appears so of course we are all trying to get a PW reset and as they, BT, can't do a reset for a lot of people they are not answering the phone but still charging a premium rate.
I was experiencing the same problem last night and still have no joy. They DO charge while you're hanging on the phone, they have a queue system in place and a recorded voice they keep playing that says "your call is important to us and is moving up the queue". Cost me £6 last night and still no joy!
Shall keep checking here or the other thread for any updates.
Well last night I went to check my mail - entered my password (definitely the right one!) and the box went yellow and I got an "invalid password" message. I tried clicking on the "forgotten password" link and got a message saying "your account is suspended at the moment".
It seems to have happened to a lot of people - and getting through on the phone is impossible!
I have some BT Yahoo adresses and I get the same 'invalid password' for all of them. On accessing the site directly it says I am logged in, on trying to get to the mail it requests password confirmation but won't accept the password. Seems to be a commom problem.