I am trying to help two friends to sort out a problem. Friend A has a Tiscali E Mail account but none of his E mails will arrive with another friend B who is with Supanet. So A e mails B but sends it to me and I forward it. This has been going on for while. No other E mails to anyone else are affected. I guess the problem is with the receiver. If so what does he need to do?
He may have inadvertently added friend A to Outlook's "Blocked Senders" list. Tell him to have a look here, and if A's address is in the list then remove it. However, I would have thought that B would have noticed A's emails in the Junk folder but it's still worth suggesting.
Sad to say everything has been tried and still no luck. B has got two contacts with Tiscali to E mail him and both arrived OK so that's one thing out of the way. he has added A to the "safe senders list" and to the "do not block" section too. It's all very puzzling. B is taking the matter up but any furtherideas are welcome.
Tell B to logon to Supanet webmail and check any blocked-senders settings and the Junk/Spam folder. I'm not familiar with Supanet webmail so I don't even know if any of these options exist. Here's the link.