On Friday I installed new security software (BT NetProtect Plus) & all seemed to be fine.
So yesterday I started to run a full scan but was called away for about 30 minutes. When I came back I had to press the power button to take me back to the desktop but found that the scan had stopped & the whole thing was totally unresponsive. The only way I could get it to switch off was with the power button.
When I started my laptop again a “Startup repair” was recommended, after which I got this message:
Exception of type ‘System.OutOfMemoryException’ was thrown
Now every time I start my laptop its unresponsive for a good few minutes after reaching the desktop & then I get this same message. After that it seems ok.
Can anyone tell me why I am getting this message & if there is anything I can do to stop it.
Any help would be gratefully received.
I tried using System Restore but there was only one Restore Point (even when I checked the box to show more points) which was after the installation of the BT software & so am still getting the same message.
As an alternative to System Restore, what about if I restore the laptop to its factory settings (using "VAIO Care Rescue"). Do you think this would solve the problem? Perhaps this sounds a bit extreme but I've only had it 18 months & haven't created that many files on it as I only really use it to go on the internet (never for work).
Thanks once again.
Yes restoring to factory settings should sort the issue. Save any documents etc. to a usb stick. You can also save your favourites to the stick and if you have any e-mail contacts, the best way to save these is to export them to the usb stick, as .csv ( comma separated values ) then they can easily be imported once the laptop is working again.
Note also W7 will spend a while downloading and installing updates and you may have to re install your antivirus software.
The whole process will take best part of a day to complete but you don't need to be sat in front of it all that time.