Why am I being asked for my username and password?

  ernieernie 13:39 22 Jul 2010

Why am I being asked for my username and password?
I have always ticked the box that says remember my username and password (it is still ticked) but now I am being asked to confirm them before it will let me access my emails. I have entered every possible combination that I could conceiveably ever have used but to no avail.
I understand that if I still have not entered the correct details then I will be blocked, but the "remember me" box has always been ticked so why am I being denied?
Frustrated ernieernie

  Sea Urchin 13:42 22 Jul 2010

Quite possibly your mail provider service is down at the moment - suggest you try again later.

  VoG II 13:44 22 Jul 2010

Perhaps click here

  G0lfer 17:34 22 Jul 2010
  ernieernie 21:02 22 Jul 2010

I went on to the Virgin website where I was allowed to reset my password (I needed to know my account number). The username used to be only the first part of my email address but now it is all of it.
Thank you all for your input.
PCAdvisor helproom to the rescue yet again!

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