Hello can anyone please help me ???? I am running windows xp professional.
And have the following problems. 1. homepage changed / cannot reset original as it just alters it back to this non existant one. 2. desktop background changed / cannot reset original as it changes back to a blank one. (dll file) 3. cannot use system restore 4. cannot use cnt/alt/del sequence 5. constant pop - ups claiming to be from WINDOWS XP SECURITY CENTRE ??? saying : install and run / drive cleaner tools / winantivirus / spyware cleaner pop - ups also say that my system is infected. 6. their are dll files all over my computer ie. temp internet files / desktop / even in recycle bin !! and they wont allow me to delete them. ++++++++++++++++++++++++++++++++
i have run :- 1. avg anti virus / finds nothing 2. adware / finds nothing 3. pc tools spyware doctor finds 33 items and deletes them however problems remain 4. rouge remover finds nothing
during the course of running all the above a pop up i think from xp says that their is an access violation to an address ???
then it contines scanning.
Can anybody help me please and tell me what to do step by step ... I am half decent with a pc but no expert.