What happened? avast stopped now wont delete

  simmo07 14:00 21 Aug 2007
Locked

out of the blue with no warning avast shutdown, ashAvast.exe seemed to have been deleted and wouldnt start.

tried the usual msconfig stop anything loading at startup, still the same avast stopped working. couldnt even uninstall it. tried wiping the folder but ashShell.dll is in memory.

its driving me crazy, i then tried installing AVG free and that wont install.

i need to remove avast but how if its in memory, ive unticked all avast entries in msconfig.

running spyware checks now but seems to take ages,

cheers

  simmo07 14:10 21 Aug 2007

Spyware Terminator found:

Trojan/Toosrrr HKCU\Software\FirstRRRun

still scanning...dont know why avaast never picked it up its all up to date

  Belatucadrus 14:34 21 Aug 2007

click here for the avast! uninstall utility.

  simmo07 15:12 21 Aug 2007

ok scan done i deleted the trojan but i cant install AVG or remove avast.

So im currently running no AV software.

the trojan was called Toosrrr.SRR

  simmo07 15:13 21 Aug 2007

..didnt see you there lol so yeah its removed now but cant get AVG installed

  bof:) 16:12 21 Aug 2007

what error messages do you get when trying to install AVG.

Try running an online antivirus checker such as Housecall:

click here

Mike

  woodchip 16:20 21 Aug 2007

Look in Services to see if Avast is running, Right Click on My Computer\Manage\Services Disable it in there then reboot and try Add Remove virus can stop a anti-Virus working.

PS also stop it from Running in MSCONFIG from the Run Box Startup Tab before you reboot

  simmo07 17:48 21 Aug 2007

At the end after trying to install i get this message:

Local machine: installation failed
Installation:
Error: Action failed for file avgamsvr.exe: creating file....
No such file or directory

------------------

I have tried installing in many directories aswell

  simmo07 18:13 21 Aug 2007

I tried re-installing avast (downloaded fresh free copy) installs all ok, restart PC and nothing, no program!

  simmo07 18:26 21 Aug 2007

Also in the security center (WINXP) there is no list. there is normally a list with a red or green light depending on if you have AV or firewall running. nothing there!

  mfletch 18:41 21 Aug 2007

Hi did you do the online virus check that bof suggested?

Also try this free antivirus checker,

click here


mfletch

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