What to do about this error message please??

  julius44 22:01 12 Nov 2010

hello and good evening to u all, my friend rang me to tell me that her friend has an error message on her windows 7 laptop: Windows could not start the diagnostics policy service on local computer error 5 access is denied.

Can i get any help with this please

  northumbria61 22:09 12 Nov 2010

First, try a System Restore...don't worry, it won't touch your personal files..just the system settings.

Go to Start, Control Panel.
Type System Restore into the search box and chose the second option under System.

It should be:

Restore System Files and Settings from a Restore Point.

Choose it and then pick a restore from before the problem started. If that doesn't work...like if a message comes up saying System Restore didn't complete properly, you need to try it again with a different approach.

You may want to write these instructions down:

1. Restart your computer.
2. When it starts up again press F8 repeatedly before it hits the loading screen.
3. Select the first option.
4. Log in as your usual user (I am unsure what the Admin pass is)
5. Select System Restore and select a date before the problem started.
~If you cannot see the system restore, move the main box out of the way.~
6. Let is restore and hopefully the problem should be fixed.

  northumbria61 22:16 12 Nov 2010

You should also check to see if the "Diagnostic Policy Service" is running in SERVICES - go to Start - Run - Type in "services.msc" (without the quototations) and scroll down to find it.

It could also be a firewall setting but try the other options first.

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