my neighbor's pc quit working. In trying to help I turned it on and I could get all the primary window n applications working. But none of the functions (ie, restore, uninstall/install,run, search, etc) worked. I stopped, turned it off and tried again later. (by the way this a DELL pc). Now all I get is the blue field. It tries to work when I use f10, it takes me to a choice of runing in safe mode or other modes and does not work. any commetns/sugestions for a newbie?
Recovery or repair may ease things for you but it has to be asked, what sort of anti-viral and malware protection is present and up-to-date? If the protection is good, then ignore the rest of this post.
There must be a sad uncounted number of PCs out there which under-perform or seize altogether because they are infested with the wretched stuff.
If I were faced with your problem I would go to some lengths as soon as the computer begins to behave and scan it every which way to be sure it is truly clean and protected.
From contributions to this forum the infections seem to be less than a year ago, but most who visit here are aware of both the trouble and its remedy. I feel there is a huge number of home machines used by those in ignorance of a danger or just too bone idle to do anything about it. "It won't affect me."