Western Digital

  yez 21:32 09 Feb 2009
Locked

I purchased a western digital (my book essential 500 gb) a few months ago. It worked fine. All of a sudden the computer does not recognize it. It used to show as removable G drive. Now nothing. I cannot find the disc that it came with. I also get a message about the usb 2.0 root hub device in device manager. It has a yellow exclamation mark. It says I need to reinstall the driver. But have no disc. Are the two problems related? Any help would be appreciated.

  Fruit Bat /\0/\ 21:39 09 Feb 2009

Refresh USB Ports
Use Drive clean up to remove USB device drive info from the registry
click here
or
In device manager Uninstall EVERYTHING under the heading USB,
reboot the PC let XP find and install new hardware.
Your equipment should now be recognised.

  PSF 21:41 09 Feb 2009

They are connected, if you right click the device with the exclamation mark and choose update driver. It should then look for the driver on your pc or online.

  €dstowe 21:50 09 Feb 2009

I've had two of these drives fail on me. Symptoms just as you describe. Returned to WD for replacement. Seems it's a fairly common fault.

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