Well done Iiyama

  Demora 16:23 24 Mar 2005

Last week (Thursday) My Iiyama ProLite 380S 15 inch Monitor decided to pack up. Only having had this for 8 months I thought I'd email there support.

About an hour later I had an email saying they would arrange for someone to pick this up and exchange it. This they did on Monday but the monitor had 1 dead pixel and this was in the middle of the screen. I emailed them again and today I have monitor number three and NO dead pixels

(the power supply was causing trouble on the first one)

Well done for such a great response.

  Jak_1 16:35 24 Mar 2005

I have one too and it's an excelent monitor. Nice that IIyama chenged the one with a dead pixel too as they are allowed up to 7 as far as I am aware.

  Stuartli 17:10 24 Mar 2005

iiyama's after care and customer care service is second to none from my personal experience.

  NinkyRudes 17:16 24 Mar 2005

I agree. I've run a couple of Iiyama displays in tha last few years, and when the 19in packed up, a new one was delivered three days after my call!

  Jak_1 17:28 24 Mar 2005

It's refreshing when a company produces excelent goods and matches it with good backup services. Well done Iiyama.

  Demora 17:33 24 Mar 2005

Although I should have posted this in'Consumerwatch' I thought maybe everyone should know that there is really good help out there after all

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Xiaomi Mi Mix 2 review

Halloween Photoshop & Illustrator tutorials: 20 step-by-step guides to creating spook-tacular…

iPhone X news: Release date, price, new features & specs

Comment créer, modifier et réinitialiser un compte Apple ?