Well done Iiyama

  Demora 16:23 24 Mar 2005
Locked

Last week (Thursday) My Iiyama ProLite 380S 15 inch Monitor decided to pack up. Only having had this for 8 months I thought I'd email there support.

About an hour later I had an email saying they would arrange for someone to pick this up and exchange it. This they did on Monday but the monitor had 1 dead pixel and this was in the middle of the screen. I emailed them again and today I have monitor number three and NO dead pixels

(the power supply was causing trouble on the first one)

Well done for such a great response.

  Jak_1 16:35 24 Mar 2005

I have one too and it's an excelent monitor. Nice that IIyama chenged the one with a dead pixel too as they are allowed up to 7 as far as I am aware.

  Stuartli 17:10 24 Mar 2005

iiyama's after care and customer care service is second to none from my personal experience.

  NinkyRudes 17:16 24 Mar 2005

I agree. I've run a couple of Iiyama displays in tha last few years, and when the 19in packed up, a new one was delivered three days after my call!

  Jak_1 17:28 24 Mar 2005

It's refreshing when a company produces excelent goods and matches it with good backup services. Well done Iiyama.

  Demora 17:33 24 Mar 2005

Although I should have posted this in'Consumerwatch' I thought maybe everyone should know that there is really good help out there after all

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