Weird error message

  Fatbelly 17:44 23 Nov 2006

Hi to All,
over the past week or so I get a error message when I start my Win Xp PC.
The top of the dialogue box says....
Smartbridge alerts motivesSB.exe
and error message reads....
The procedure entry point Get Process Image filename W could not be located in the dynamic link library PSAPI.DLL

To the best of my knowledge I have done nothing to my PC other than install IE7 which is running fine.
Any Ideas please?

  Alan H E 17:50 23 Nov 2006

Are you on NTL? I think its part of Broadband Medic.

  anskyber 17:52 23 Nov 2006

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here
Or, if you have Spybot Search and Destroy use their start up control tool.

  Probabilitydrive 17:53 23 Nov 2006

look at this thread click here

  Fatbelly 17:54 23 Nov 2006

Thanks for the quick and helpful reply.
I do run NTL BB.
Once again Many Thanks

  G7MOF 15:23 04 Dec 2006

Go to your home page, select Tools, then Options, Advanced, Browsing.
Untick the third party browser extensions, Apply and OK.


This thread is now locked and can not be replied to.

Elsewhere on IDG sites

WPA2 hack: How secure is your Wi-Fi?

Add Depth Of Field to a photo using Tilt Shift Blur in Photoshop

iPhone tips & tricks

Comment afficher des fichiers cachés sur Mac ?