Website complaint

  Iceman244 13:05 08 Nov 2009

I would like to know how to make an official complaint about a website and its service.

I have complained directly to the website, which is American, but they are not interested.

I hate poor customer service and would not put up with it in a shop or from a British service provider, but they would normally have a complaints procedure or governing body.

So can someone tell me if there is a governing body I can complain to about an American based website?

All help will be much appreciated.

  johndrew 13:09 08 Nov 2009
  Kevscar1 14:55 08 Nov 2009

Might help to know what the complaint is

  Forum Editor 19:17 08 Nov 2009

of the country in which it's based you can complain to that country's authorities. In America that would mean the state authorities for whichever state hosts the site.

A good deal hangs on the nature of the problem, however. If you just want to complain about bad customer service you'll find it difficult - the site's operator is the one responsible for that.

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