WD External Hard Drive Lost Data

  nutty boy 19:36 12 Apr 2015

Any know either reasonable pay or free service to hopefully recover data from a WD 1TB external hard drive that worked fine for a few years and it now refuses to open.Did get a message to say it has a corruted file but cant think what that may have been?It was used to store family photos/music and a few word docs that I cannot now read off the drive.

  Fruit Bat /\0/\ 20:30 12 Apr 2015


do not write to the drive until you have complete recovery

  Batch 09:09 13 Apr 2015

If Recuva does not work a local PC shop / engineer might be able to help (if it isn't anything too serious).

I rather suspect that once you go down the route of specialist data recovery services (which might involve dismantling the drive and using various high tech facilities) you will be in to some very serious bucks.

I take it that you don't have a back-up? Lesson learnt?

  Frost_WD 13:45 13 Apr 2015

Hi nutty boy,

I'm sorry to hear about such trouble with a WD drive. Firstly, I would suggest testing the drive with different USB cable/port(and ideally on a different machine). If that fails to let you retrieve your information, you could give Linux Live CD/USB a try as it involves next to no risk of data corruption or data loss. If the information on the drive is important and you can not afford to lose it, you should consider contacting a data recovery company as that would be the safest way to recover your information. Here is a link to the companies WD partners with: click here If you wouldn't like to use a data recovery company you could try with a third-party software (some have been suggested already), however, there is no guarantee that you will be able to recover your information. I would caution against forcing the drive to work and further attempting to access files on it unless it is to recover them as that could cause further damage, data corruption or data loss. P.S. I would also suggest using “safe eject” (and checking if it was used when the drive is connected to another PC as that could be the reason for your problems.)


  Daisy_Michael 14:31 13 Apr 2015

You are more than capable of recovering the data out of it! :)

I'd recommend to try Power Data Recovery; one of the best tools for data recovery & moreover it's way too user-friendly.

The process would be time taking though.

  Ian in Northampton 14:49 13 Apr 2015

Jock1e: I think you're over-reacting there. A guy comes on and provides a reasonable answer to the question asked, based on personal experience. Yes, it may be inappropriate for him to have provided a link to his company, but he's recommending a different company that his company have successfully used, who have been in the data recovery business for a long time and who are highly rated by their customers.

Did we OD on the sensitivity pills this morning? :-)

  bumpkin 15:15 13 Apr 2015

Not just Jock1e, I thought it was spam also and the one from Frost.

  Ian in Northampton 15:57 13 Apr 2015

bumpkin: if you follow frost's link, it does indeed take you to the Western Digital site. My thought was whether, given his user name, he's actually with WD.

  bumpkin 18:44 13 Apr 2015

I can't really say if spam or not but both are first time posters with reccomendations or links.

  bumpkin 18:51 13 Apr 2015

When he is looking for free advertising it is classed as spam.

To me it is but let FE decide.

  Ian in Northampton 20:22 13 Apr 2015

I guess it depends on your definition of spam. Both posts brought value and attempted to help the OP fix his problem. Yes, they may have been implicitly or explicitly promoting a business, but to me, spam is something that is unwanted and irrelevant to my interests.

This thread is now locked and can not be replied to.

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