Two of the people I teach decided to go BB. One on AOL received their kit from AOL within 3 days and has now installed it. The other on Freeserve is still waiting after 14 days. He has sent 3 emails asking when it is going to arrive but all he gets is an automated email back referring him to an FAQ website, which doesn't answer the question anyway. Anyone else on Wannadoo BB? How long did you wait please?
I appreciate it's probably not much help now, but most shops, Curry's, Dixon's, PC World etc. are selling the stuff over the counter. That's how I got mine, and I was up and working in a couple of days.
My next door neighbour waited a month, the kit arrived within a couple of days, but despite a lot of calls to freeserve the only response he got was (it seems "tough"), it is out of our hands, it is a BT connection problem.
Got a cold call asking me if i wished to upgrade from dailup i agreed and provided my infomation and was told 5 to 10 working days. Two weeks later i phoned wanacloo to be told my application had not gone thru. I reregistered and again 5 to 10 working days.... 7 days later... It arrived.(modem package) I was given a date when my account would be activated and on that date i set up my modem as per the instructions and guess what?.... NO. It worked! honest. So from the time of MY call it took 2 weeks.
Regarding charges, I think this is one that you have to watch. My friend was in dispute over this one due to BT's problem with line activation, and faults with the BT system. Fair dues to Freeserve [Wannadoo]they seem to have followed through on his complaints with BT.
Would also suggest that on activation, you make sure that you are not running two firewalls. He was running XP Home with the firewall on, which he had not realised, and at the same time was running ZoneAlarm.He was constantly being disconnected, and it took sometime before He,BT and Freeserve realised what was the fault.