wanadoo upgrade 512kb to 1mg

  Teaboy 17:20 21 Sep 2004

I'm considering taking advantage of wanadoo's offer to upgrade my broadband connection from 512kb to 1mb.Keeping to the same price of 15.99p/m.Can anyone tell me will I have to upgrade my modem (speedtouch 330)and it's software,Or will my present modem be able to handle the doubling of speed?
Many thanks

  herc182 17:35 21 Sep 2004

your modem is fine. the only problem would be if your actual phone line can handle the speed.
click here to check what speed your line supports

  Smegs 17:56 21 Sep 2004

Like herc182 says, your modem will be fine. It takes about 10 working days for Wanadoo to sort out, and the modem will be switched off for about half an hout. Thats what Wanadoo support has told me today.

  pj123 18:10 21 Sep 2004

You don't need to do anything. All wanadoo BB connections are 1mbps, unless your phone line won't take it. You are then restricted to 512kpbs. You still have the capping though depending on your subscription, click here

  Smegs 18:17 21 Sep 2004

What do you mean by "All wanadoo BB connections are 1mbps"?

Yes, they are if you are just signing up to Wanadoo. But for people like me and Teaboy, we still get 512kbs. You need to check to see if your BT phone line will take 1mb. Luckly, our's was swithed on the 6 September.

  happy dragon 18:21 21 Sep 2004

wanadoo running behind at the moment with the 10day activation period due to recent demand

  maz2 18:54 21 Sep 2004

I'd love to upgrade to 1mb unfortunately I had my subscription reduced to £19.99 on freeserve and it's uncapped so if I go up to 1Mb then I'll have a capped service, I really don't know what to do

  Smegs 19:09 21 Sep 2004

Tech support told me up to 10 working days. Does this mean, I've got to wait longer???

  Smegs 19:10 21 Sep 2004

Sorry, also meant to say, I only spoke to them today aswell.

  happy dragon 19:38 21 Sep 2004

yeah freind of mine registered 10 days ago yesterday he phoned the helpline up to see why he was not activated they told them they are delays couldnt say when he would be activated we live in leeds other areas might be different who knows ? mine is supposed to be activated on friday fingers crossed

  chugby 19:56 21 Sep 2004

can check that Wanadoo have requested BT to order,
can take longer than 10 days.
click here

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