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A friend of mine has a Wanadoo BB and Email address [email protected]. He wants to access his email via Outlook Express and migrate from the web based email FSmail.net, which only has 5 MB of storage
How does he change from the web based to OE, and what setting does he use (POP SMPT)now that it's orange.
Does he create an Orange EMail address (extention) or what. He has contacted Orange, but has asked me to help as Orange are been not very helpful.
thanks for your reply. I have reviewed their help pages. My friend I beieve only has 2 Mg of space, is this normal for Orange BB? GOing over to OE wont help him if he is limited to only 2Mb, or and I missleading myself?
I think you may be confusing the download/upload cap of 2GB (giga byte)per month. This has nothing to do with storage.
My Orange BB account email on Orange Webmail shows max storage of 100MB
From Orange FAQ
how can I increase my email allowance?
Article ID: kb7477
When you sign up for one of our internet packages, you'll choose an email address. This email address initially has an allowance of 100Mb of storage space, which can be increased to 500Mb
For FSmail.net email addresses, which are registered for separately to your internet account eg [email protected] the allowance is lower. The initial allowance is 5Mb which can be increase to 250Mb
When you reach 80% of your initial quota of 100Mb for your internet account, or 5Mb for your fsmail.net account, you'll receive a message on your screen asking if you 'Need more Space?
Once emails are received in OE then provided you have not elected to leave them on the Orange server you will not have any storage issues.
This option in OE is under Tools>Accounts>Mail>Properties (for selected Account)>Advanced tab
I have still some problems, his current email address is [email protected].
Would his email address for O/E be username.orangehome.co.uk ? This does not seem a correct email address. I assume he uses the same password?
the pop3 = pop.orangehome.co.uk
smpt = smpt.orangehome.co.uk
I suspect that he has another e-mail address as well as fsmail.net. What username does he use for connecting to broadband?
Sorry for going on with this topic but how does my friens set up a wanadoo email address. My friend has been onto orange, but they are useless.
The only email address he has is fsmail.net.
I thought he could just create one such as [email protected] but this didn't work, and also what does he use in POP and SMPT settings?
I don't think that he is using [email protected] to connect to Orange Broadband. What broadband modem is he using?
Open internet options - connections. He probably has a speedtouch or livebox. Under those settings there should be the username that he is connecting with probably as Zak has previously stated. This should be used to set up Orange e-mail.
Well at last I have been able to contact Orange direct to help my friend. His email is [email protected] . Even Orange don't recognise this address and yet it the one he uses to connect to the web. I know this is not an email address as if I try o send an email it bounces back.
I think the best thing is to go to another ISP.
After all he only wants to use OE to access his emails, what a problem this is becoming.
Any last thougths?
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