I have a Wanadoo-members hosted website which is dedicated to a local choir but it has been down since yestaerday afternoon. Following a bit of on-line detective work it would seem that all such Wanadoo-members websites are down, but when I tried convincing Orange of this they suggested I tried clearing temp.files, history etc - they seemed to think that the fault lay in my PC. I have History Sweep which instantly removes history so that wasn't the cause of the problem. Have tried accessing my site from other computers with no success. Anyone else experiencing similar problems and if so have you tried notifying Orange?
If you go to the O-r-a-n-g-e website - Forums - Internet , you'll see how people across the country are trying really hard to get O-r-a-n-g-e to fix the problem. There's no doubt that they're aware of the problem - I've e-mailed, phoned and witten and just made a general nuisance of myself, as have many others, just to keep the pressure on them. Also, if you go to Google and search for a site called Orangeproblems you'll see what people think of O-r-a-n-g-e
I think a lot of the times it depends on who you get at the other end of the phone. A lot of them don't really seem to know a great deal. I had a problem a while back accessing certain sites.Even mailed PCA helpdesk about it. After a number of hopeless calls to Orange I got someone who hit on it straight away, and it was fixed in seconds.
As for the host of problems on this (unofficial) Orange site, I dare say other providers will have just as many.
Should be back up now, I think the problem is that a lot of staff just check the status indicator on the VDU, if it shows green then it's your problem not theirs, which is hugely unhelpful when the little green indicator is wrong and somebody more au fait with the technicalities is needed to investigate.
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