Wanadoo Internet Problem

  Dirty Dick 19:06 09 Jun 2005

A neighbour has just installed Wanadoo (Pay-as-you-go)on his PC. He used an insatllation CD, following the instructions, to set up his account. Everything has installed automatically, and he has received a welcome e-mail from Wanadoo. HOWEVER, he can't SEND e-mails or get any sites on Internet Explorer.

Any Ideas please?



  TomG 19:08 09 Jun 2005

Has he set Outlook up correctly? - If you go to the Wanadoo site and click on help there are some good guides on setting up.

  Jak_1 19:50 09 Jun 2005

Open Outlook Express > tools > Accounts > Mail > Properties > Servers, check that outgoing mail reads as follows: smtp.freeserve.co.uk or smtp.wanadoo.co.uk

Not sure if they are using freeserve or wanadoo for new accounts. However it will be the same as the POP3 server name except that will be a .com whilst the smtp server will be a .co.uk.

  Dirty Dick 19:27 15 Jun 2005

My friend is ex-directory and his telephone company does not send his caller id to Wanadoo's server. We inserted 1470 at the beginning of Wanadoo's dial up telephone number and everything worked ok



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