my 12month mobile vodaphone contract ended april 12 2008 and leading up to that point i phoned to cancel, and also wrote to them. Thinking the matter had be solved i get a letter of £85 bill, write back to them and now they claim they didnt recieve my cancellation and are insisting i pay the £85.
thanks for the advice halmer, i shall write again with approx dates of when i phoned and sent the letters. I was also maybe thinking of citizens advice, i shouldnt have to pay this when i clearly requested cancellation 3 month ago.
I've recently had the same problem with the Carphone Warehouse, they claim I never sent a letter in either! Always make sure you send recorded delivery, sadly I just had to pay the extra amount because I had debt collectors chasing me.
I have had problems with Orange charging me for calls and not refunding the money.
So I sued them!!!! Its dead easy and it feels good to get one over on them.
You do everything online at click here and pay £30 which you also get back. Fill the forms online and wait 2 weeks. If the company doesnt pay up you can send the baillifs on them!! and these are court baillifs not private ones!!
If you do this you have to follow a simple procedure first. You have to write to the company demanding your money back within 2 weeks (you have to give them a reasonable time to refuse your request). When they refuse send them a letter headed "Letter before Action" giving them a further 2 weeks notice or you will proceed with court action.
Again they will refuse not beleiving you will go through with it.
But dont back down because this is the best bit: Even if they have a watertight case they wont dare go to court because it costs them about £1000 to defend your claim, its cheaper to pay up; which they will beleive me, Ive sued several companies over unfair bills and they have paid up every time.