vista wont start

  naineysman 13:13 26 Apr 2009

Not my laptop but trying to help a nephew.

Vista Home Premium wont boot up fully, (hangs up) but will start in safe modes. Trying windows update but it wont start (is that because in safe mode?).

Tried installing ADAWARE but got the message visual C++ Runtime 9.0 SP1 could not be installed)- use update ti install it (but I cant)

any tips please?

  birdface 13:54 26 Apr 2009

Try a system restore in safe mode to a time when it was running Ok.

  naineysman 14:47 26 Apr 2009

done that, no joy, main problem is the whole system freezes within minutes of getting up and running, even ctrl alt del doesnt work

  naineysman 14:48 26 Apr 2009

toshiba celeron dual core with 2Gb ram, I dont think its up to the job, been like this since new and comet insist its standard and ok.

  naineysman 14:52 26 Apr 2009

we had to restore it to factory setting using the install files on the HDD when it was new but I cant remember how to access it (tried F2, F8, F12)

  naineysman 16:09 26 Apr 2009

Can someone remind me how to reinstall vista from the files on the HDD (no DVD supplied)

  Halmer 16:37 26 Apr 2009

is sometimes the recovery option.

  rawprawn 16:53 26 Apr 2009

Double Post, please tick one or the other resolved

  rawprawn 16:53 26 Apr 2009

Sorry click here

  naineysman 22:06 26 Apr 2009

toshiba celeron is a complete dog and has been since new, continuing this fix on another thread - (see rawprawn post above)

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