vista with service pack 2 - windows update service not running

  LAPTOPBABE 08:30 02 Dec 2011
Locked

Hi My neighbour has given me his laptop to sort out and I have discovered it is refusing to do any windows updates. It says that the windows update service is not running so cannot update. I have checked as per instructions on the net that the service is set correctly and it seems to be. Does anyone have any idea as to what is causing this. I did find trojan viruses and malware on it and I have got rid of all of that i think.

  birdface 08:34 02 Dec 2011
  LAPTOPBABE 08:42 02 Dec 2011

Sorry i should have said i have tried this and it comes back as there is no problem with the update process, it didn't at first, it said there was a problem it couldn't fix but after i got rid of all the viruses etc it said there was no errors, but it is not working.

  birdface 10:24 02 Dec 2011

Go into services and make sure Windows Update is set to automatic.

Also make sure Windows update is set to automatic and not Manual when trying to download updates.

  birdface 10:52 02 Dec 2011

Now found this one but it is for W/7 but may work for Vista.

I would only try it as a last resort if nothing else works.

http://helpdeskgeek.com/windows-7/cannot-run-windows-update-on-a-windows-7-pc/

  birdface 11:12 02 Dec 2011

You could also try sfc /scannow in command prompt.

or have a look through this to see if anything helps.

http://www.vistax64.com/windows-updates/218614-windows-update-does-not-work-cannot-even-get-into.html

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