My neighbour has given me his laptop to sort out and I have discovered it is refusing to do any windows updates. It says that the windows update service is not running so cannot update. I have checked as per instructions on the net that the service is set correctly and it seems to be. Does anyone have any idea as to what is causing this. I did find trojan viruses and malware on it and I have got rid of all of that i think.
Sorry i should have said i have tried this and it comes back as there is no problem with the update process, it didn't at first, it said there was a problem it couldn't fix but after i got rid of all the viruses etc it said there was no errors, but it is not working.