Vista laptop - Word not launching. Please help :)

  Iluaf 22:47 05 Mar 2008
Locked

Hello there,

I have a newish laptop with Vista.

I'm very untechnical so please forgive me!

My word documents won't open & when i go to Word, the opening comes up but dosen't load. My husband has been trying to fix it all night & got very frustrated with it. He hates Vista. I've no idea what to do, but I use my pc for business so really need to get it working. I don't know if it is related, but my Norton (free trial with the laptop) decided not to work at the same time.

Can anyone help?

Thanks in anticipation,

Sally

  brundle 23:01 05 Mar 2008

Which version of Word? Unless you intend to pay for the full version of Norton, scrap it and get a free antivirus program. AVG or Avast are used by many forum members click here. Uninstaller for Norton - click here use it offline, and after downloading alternative anti-virus software, don't install free AV without removing Norton first.

You can get a firewall and a couple of anti-spyware apps from the first site I linked to as well (all free).

  Iluaf 21:26 06 Mar 2008

Thanks Brundle. You are a star as always! I'll have a look at that now & fingers crossed.... Cheers mate

  Iluaf 22:32 06 Mar 2008

Thats done the job. Many thanks - Sally

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