Vista can't detect moden though can talk to it

  polymath 21:09 05 May 2008

I'm trying to set up a dialup internet connection on my new laptop, using a USB modem as there isn't a port to connect directly to the phone line.

I installed the modem using its CD, Device Manager says it's working properly, and the drivers shown include the correct one from the CD. When I ask Vista to 'query' the modem, the little 'Data' light on the modem flashes, and the query comes up as successful.

But Vista says it can't set up an internet connection, because it can't detect the modem.
It's apparently on COM3, whichever of the 3 USB ports I'm trying it in (the drop-down selection list of ports has only umpteen Com ones - do Com ports include USB ones?) My mouse works in any of the USB ports.

Any ideas?

Vista Home Premium, Packard Bell Easynote BU5-R-073 laptop, Conexant (e-Tec) 56 kbps Data Fax RTAM USB modem.

  polymath 21:19 05 May 2008

Sorry folks - stopped this too late before correcting spelling, so posted twice! I'll remove this duplicate posting if I can find a way, otherwise please consider it removed.

  bluto1 22:10 05 May 2008

Tick one as Resolved

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