Vista Basic freezes at Logoff stage of shutdown.

  willco 16:12 24 Apr 2008

Windows basic freezes at the Logoff stage of shutdown on my grandson's recently bought HP Notebook. It has to be powered off and cannot be shutdown correctly. Presumably this is why System Restore does not work.
Norton 360 has been installed and running and is up to date. Vista has also automatically updated.
I'll be grateful for any reccomended simple solutions.

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