My mum has a new PC that seems to be giving her all sorts of hassle. I can only imagine that some downloading must have gone on beofre she installed some AV software. Question is, if she only has a few pictures on it and nothing mch to worry about, is she as well to do a complete reinstall of XP and will that negate all current viruses and trojans for example? Or, do we have to work on what's in it and eradicate.
Thing is, my mum is spending an awful amount of time and effort on this and seems to be one step forward and then two back. I would go down to help but am too busy at the moment. I'm just thinking that in the long run this would be the least stress and best use of time. Better to do it now when only a week or so old than much later on with things that need to be backed up etc.
Can you please confirm that a complete reinstall of XP will leave it as clean as a whistle?
P.S it wouldnt be a good idea to go back online without any AV software or firewall.Also there are patches available from Windows update that stop virus exploits in xp these can be downloaded before formating saved and then installed after,i take it she hasnt gor sp2? as most of the exploits are fixed with this.