Virus removal - any easy steps to follow?

  Charlie Babbage 16:19 13 Oct 2008
Locked

Stupidly, I managed to infect our church office computer by opening an attachment to an email from an unknown source - I should have known better! It won't happen again!

I know you can get loads of results on Google for 'virus removal' but would welcome any easy steps (if there are any) from you guys (and gals!) at the coalface.

The O/S is Win XP Professional and the AV is Avast. In Device Manager, there are lots of yellow The explanation marks! In particular, the USB mouse, USB keyboard and internet connection will not work. Thanks to Woodchip I've managed to get the mouse to work by connecting an old PS/2 mouse but is there any easy way to get the others to work? What do you need to do to get rid of those yellow exclamation marks??

Thanks in advance

  birdface 16:24 13 Oct 2008

There is this. click here it is free but not 100% sure it is what you are looking for.Maybe someone will add there comments about it.But better waiting to see if there are any other remedies first.

  The Kestrel 16:26 13 Oct 2008

This forum click here has many experts who specialise in the removal of viruses and other malware. I suggest you post your problem on their forum. I'm sure it would help them if you can identify the viruses concerned. When you scan with Avast ir should list them for you.

  birdface 16:30 13 Oct 2008

Oops ignore my last click here that was to update your drivers.Sorry.

  birdface 16:36 13 Oct 2008

Try this.click here make sure you download the free version.Update it.Run full scan.And if you have no Spyware programs maybe try a Squared free.

  Fruit Bat /\0/\ 16:44 13 Oct 2008

In Device Manager, there are lots of yellow The explanation marks! In particular, the USB mouse, USB keyboard and internet connection will not work.

Right click each one and select uninstall, then reboot the PC windows will find and install new hardware

  Charlie Babbage 16:45 13 Oct 2008

.. I can't download anything on that computer at present as keyboard won't work and I can't get an internet connection!

  T I M B O 16:57 13 Oct 2008

Follow Fruit Bat /\0/\ advise

  birdface 17:41 13 Oct 2008

Can you right click local area connection and press repair.And see what problems it shows.

  Rahere 17:45 13 Oct 2008

Try this av remover - click here NB download is 10-11mb runs on its own no install required.

  birdface 09:23 14 Oct 2008

Hi.Any luck getting it going yet.Or do you still have the same problems.

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