im really desperate my pc had a virus that effected everything i used a program to get rid of the virus but because it was in all my programs i am unable to use anything ive even tried re installing the programs but still cannot use them.my only option seems to be a master reset to solve this. can anyone please tell me how this is done because im close to throwing away the pc
If using XP - try a System Restore back to before you got the virus. Go to Start>All Programs>Accessories>System Tools>System Restore and then restore to an earlier date - make sure you choose a date that is shown in BOLD print.
Hmm, you should not have un-installed AVG - it is meant to find the virus, it then usually gives you options about what to do with the virus, ie - put into Vault or Cure or similar. Ad-Aware is not anti-virus. Can you re-install AVG, if so let it check again.
If you can re-install AVG, then go off-line, then Disable your System Restore and run a full anti-virus check with AVG. If it again finds anything you should either get AVG to Delete it, Cure it or put it in the Vault - Once in the Vault your computer is safe from that virus.
Once cleared, re-start System Restore and then you can go back on-line.