My laptop is unusable due to a virus (I presume) which appeared at the weekend.
I would be grateful for assistance in resolving this. The system is disabled immediately when the desktop loads so I do not know how to investigate this matter myself.
As soon as the laptop is turned on, messages appear telling me that my system is infected and a scan runs telling me it has detected 25 viruses on the system.
Messages prompt me to purchase antivirus software - although the messages appear to be in the same colour / corporate identity as Microsoft (and the Microsoft coloured shield etc) - it is not clear whether this is a message from Microsoft or not and I am suspicisou sthat this may be part of the virus.
In any case I cannot pursue this enquiry to conclusion as the prompts direct me to an online site, but due to the virus I cannot access the internet anyway.
I use AVG 8.5, and Spybot.
Thanks to all who made it to the end of the message. Your advice would be gratefully received.
What are your restore options in the worst case scenario, restore partition on hard drive, full windows installation disk or manufacturers restore disk?
Is it F8 on your laptop for safe mode, you may have to keep tapping the key repeatedly before windows loads, can be a bit fiddly to get it to boot into safe mode sometimes. Have you had a look in the user manual for your laptop or downloaded the manual from the manufacturers website?
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