My sister has complained that she can no longer get on the internet so I took a look at her laptop for her. I ran Spybot S&D and it found a list of virus' as long as my arm, Trojans mainly but lots of other stuff too. I used AVG 8 in safe mode as well and it said it had found 1 trojan and removed it (I performed all the above with System Restore switched off as well) When i restarted the laptop normally and connected to the internet, pop ups gallore filled my screen and then it crashed. When I ran AVG next it still found some trojans. Anyone know what else I can do other than what I've tried above. Thanx
I tried SuperAntiSpyware in safe mode and it found a lot more infections. However it said i needed to restart my pc to complete the removal but of course it then restarts in normal windows mode and doesnt seem to finish the process, there was no log or anything. I ran it in normal mode and restarted in normal mode and it worked that time, but when i restarted the pc again, it found more virus's?
Which suggests the virus is in memory at boot up and reloading each time. I haven`t used AVG for several years now, preferring Avast which has an option to scan at boot before Windows loads. You could remove AVG and install Avast from click here When you install in it gives the option to do this. I suggest that if it finds anything in memory you should note the name of the file and choose the option to "Move to Chest". If that fails "Rename" and as a final resort "Delete".