I can't access the internet from my laptop at all. Can I download it on one and transfer with a pen or anything? I've run a microsoft full scan and it said there is no spyware ar worms/lizards or whatever on my laptop??
Sorry - go into safe mode with networking first. If you don'thave any antivirus software already and can't get onto the internet to download, download it onto a usb pen drive from somebody else's pc and then plug into your pc to run it.
You will now see a very basic version of windows with limited facilities. Go into My Computer and access malwarebytes from the pen drive you have plugged in. There will be a setup or .exe file to click on to install and run it.