A friend running windows xp, and AVG six is having problems. She keeps getting told this virus is on her system AVG cannot find it. She is unable to use a;drive plus access to other users on her system.
I am running AVG 7.0 this virus does not appear on the database, either in full name or as small.dh
need to go and help her get system back up and running, it's a PC world e210 machine and only has a restore disc.
2nd Question is can I do a reformat of the drive, then use restore disc or does it work accessing hidden files on the hard drive? if the latter then reformating means she would have to buy a new copy of XP I think.