virus cant access net

  carnoustiejim 18:35 17 Jun 2011
Locked

hi getting pop up saying win 7 home security 2012 has blocked a program from accessing the internet
Trojan BNK-win32-keylogger.gen windows recommend to use win 7 home security 2012 to remove thread click to activate o/s win7 can you advise how to get rid of this threat so i can get back on internet thanks carnoustiejim

  rdave13 18:48 17 Jun 2011

Instructions for removal here Bleeping Computers.

You'll need to download programs on a clean PC for removal. Scroll down a bit for removal instructions.

  carnoustiejim 21:04 17 Jun 2011

hi rdave thanks for reply have d/l programs to ex drive on my laptopdo i need to be connected to internet to remove virus or use safe mode thanks again carnoustiejim

  rdave13 21:13 17 Jun 2011

You would be better off burning the programs to disc or having them on a flash drive. Run in sequence as per instructions in normal mode on the infected PC. You can try to run them from the external drive if the PC will recognise it.

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