virgin dongle installation shows up virus...

  Aitchbee 16:33 22 Feb 2011
Locked

I have just been to virgin shop where I got a 1gb alcatel usb mobile modem. When i plug it in, avira antivirus warns of Malware Found namely:- ('TR/Dropper.Gen' was found in file 'G:\Virgin Mobile Broadband Install.exe'.
Access to this file was denied.
Please select a further action.

Is this normal?

Any advice would be welcomed.

  bremner 16:49 22 Feb 2011

False positive.

This seems to be a problem with Avira

I would try an online scan to be sure click here

  Aitchbee 18:13 22 Feb 2011

but i thought virgin would have sorted that out, i am considering returning product tomoro.Have been with virgin for 15yrs. I might pull the plug now.

  aquatarkus 18:19 22 Feb 2011

Why should Virgin sort anything out, they don't have a problem its your Avira antivirus program that giving the false positive and causing this message.
Why would you pull the plug on Virgin Media if you've been with them for 15 years and your antivirus program is giving out false positive errors.

Very easy fix for this CHANGE YOUR ANTIVIRUS PROGRAM.

  bremner 18:23 22 Feb 2011

I agree with aquatarkus, the problem is with Avira and not Virgin.

  Aitchbee 19:35 22 Feb 2011

I have had a good service from virgin but because of this dongle set up i am saying goodbye to them
If the set up had went ok i would have not been sending you this message.

  aquatarkus 19:57 22 Feb 2011

I really can't see why your going to leave Virgin because of the problem with YOUR ANTIVIRUS PROGRAM, have you thought that if you get a dongle from one of the other ISP's you might just get THE SAME PROBLEM, change your antivirus proble to something like AVG, Microsoft Security Essentials etc.
Seems more like cutting your nose off just to spite your face.

regards
Aquatarkus

  Aitchbee 20:05 22 Feb 2011

No. I will be saving £40 a month - goodbye virgin.

  aquatarkus 20:13 22 Feb 2011

Has Virgin told people about WHAT exactly???? and how much will you be paying else where?

  Aitchbee 20:44 22 Feb 2011

Very easy fix for this CHANGE YOUR ANTIVIRUS PROGRAM.
Has Virgin told people about WHAT exactly???? and how much will you be paying else where?

Second question- nothing. (I'm finished with (paid for) internet!)
Virgin has/have told people nothing.
Virgin software (Alcatel) (not good)

I will not be paying anything in the future!
Will stop all my virgin accounts!

This would not have happened if set-up was ok.

Aitchbee

  bremner 20:45 22 Feb 2011

I am sorry but I simply do not understand your attitude.

This thread is now locked and can not be replied to.

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