virgin cable - anyone know how it works?

  Bailey08787 14:19 12 Apr 2007

i popped my postcode into the virgin postcode checker, and it came back with 'great news, you're in a cable area'

great i thought.

i began the online application process and when it came to the address details section i entered my postcode.

It came back to me with my street name, but not my street number (it had 302, 306, 308 - i'm 310)

I called them up, expecting to be told that as my neighbours are there, i would be added - but apparently its not that straightforward.

They said they would need to send out their spotter team to see if I could receive the service, and that would take 10 days :-(

Furthermore, she told me that whilst 306 was 'service available', 302 was 'service unavailable'. So its by no means a clear-cut thing, and the way my luck has been going the past few months (already tried to get sky and tiscali tv - virgin my 3rd choice), i doubt i'll be able to get it (despite living in central london).

Anybody had any experience of this 'spotting process'? and if so, did it take 10 days?


  Stuartli 14:26 12 Apr 2007

Presuming it's the old Ntl/Telewest cabling, I'm surprised if you can't get a service.

We've been (Telewest) cabled for many years and, although I have never used the company, quite a few neighbours have its broadband, TV and phone services.

Regularly see an engineer working on the green Telewest boxes's cabling to set up new services for neighbours.

  Bailey08787 14:57 12 Apr 2007

I'm on the top floor of a block of flats (only 3 levels though) - do cable companies tend to have an issue with heights?

  pj123 15:11 12 Apr 2007

Agree with Stuartli. I am on NTL (virgin) cable for TV, Telephone and Broadband. NTLs green box is right outside my house.

As for an "issue with heights" I wouldn't have thought so. If you have the cable running past your property it should not be a problem to supply you.

  candun 17:42 12 Apr 2007

Suggest you have a look at the local installations as it's usually an external cable run, accessing the flat through a drilled hole, so height could be an issue. Virgin Media will be hungry for connections though so keep calling them.

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