vigin media broadband

  r.s.logan 12:38 14 Aug 2008

Looking for a little guidance re. broadband speed.I have just changed my package with Virgin and part of he deal was an increase of broadband speed from 2mb to 10 mb . when I carry out a speed test ,it shows 3.67 . Checked on their web site for basic trouble shooting / settings check and all seems to be o.k . Should I need a new modem for increase , tried rebooting , no difference. Grateful for any advice.

  User-1229748 12:45 14 Aug 2008

check to see if your area has been upgraded from 4 to 10 mg yet.its somewhere on the virgin help sites

  User-1229748 12:48 14 Aug 2008
  r.s.logan 12:55 14 Aug 2008

Checked it out , our area has been upgraded .

  User-1229748 13:09 14 Aug 2008

i would phone virgin or post your modem version on here and someone will know if it's up to the job.

  r.s.logan 13:15 14 Aug 2008

modem no. is NTL250

  r.s.logan 13:53 14 Aug 2008

Checked and modem is ok .

  birdface 14:08 14 Aug 2008

If you have the phone package as well I would phone them 150 it's free.Our area has supposed to be upgraded but my friend is still on the same speed as yourself.

  roddypoddy 14:26 14 Aug 2008

I had the same problem,i posted on the virgin BB newsgroup,and within a couple of hours,and after trying a couple of things,i was told a new modem was required.
The new modem arrived,phoned India(i assume),all up and running within 5 days,excellent service.

  roddypoddy 14:31 14 Aug 2008

Tech Support on 151 option 3,try this for ordering a new modem,without going through the newsgroups.

  pj123 16:18 14 Aug 2008

My BB went up from 4mb to 10mb about 10 days ago.

My modem is an NTL 250

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