My6 son has been downloading video help; files and the latest has not downloaded properly. When he clicks on the folder it appears to be still downloading and will not open. He has tried to remove it and has also tried System Restore all to no avail. He has Windows Vista as operating system.. Can he get rid of this without restoring to factory settings?
Aplogies - you were right - he was not in safe mode when he used System
Restore. It did complete successfully but he still can not get rid of corrupted file - when he tries to delete he gets the message "Discovered zero items (zere bytes).