I have had Tiscalli Broadband for almost a month on their 1Mbps package, however using multiple speed tests (including Tiscalli's own) i get a download speed of only 200-300 kbps.
I have Tiscallis Modem, I have a new version of Norton Internet security (also with the spyware and ADware scanner) I also use spybot and my system appears clean, so i don;t think anything else is using the connection.
I have spent two nights on the phone to their help centre in India, who to cut a long story short, didn't do anything (I also have the phone bills to prove how long i was on there), and eventually blaimed BT for doing maintenence, which BT unsurprisingly denied.
Basically im paying for broadband but getting almost dial up speeds. I have a 1 year contract, and i don't know what i can do. To rub salt in my wounds every time i connect, the connection icon says "connected at 2.3Mbps !!!!" x10 the speed im actually getting.
I know that they say "up to 1Mbps" but only 20% of this is just a joke.
Also I'm sure it would be asked, but i do like playing games on line (but can't at the mo with this slow speed) but otherwise don't download any large files so i shouldn't have fallen foul of the fair use policy. At obscure times (as in very much off peak eg 2am) the connection speed does speed up but still to only 400Kbps.