Very slow BroadBand

  Allan RISC OS user 12:35 20 Oct 2009

I have complained to my ISP (Tiscali) that I was only getting 0.5Mbps up to about 1.5Mbps when previously I was able to get about 3.5Mbps, they have tested the line and asked me to carry out various tests including the msconfig routine and they managed to get the speed up to 3.5Mbps but the advisor said that the line should support 4.0Mbps and they would asked an engineer to look into the exchange etc. I told the advisor when she came back to me a few days later to close the fault as I was happy with up to 3.5Mbps. and did not wish to have an engineer call at my home.
Yesterday and today I was able to get 3.5 Mbps approx at the start of a session but after about 3 hours of the Router being on line the speed dropped to about 0.25Mps download but after switching off the router and then switching the power back on the speed was as follows:-
Upload Download
20th October 2009 296 Kbps 2124 Kbps
20th October 2009 266 Kbps 3020 Kbps
20th October 2009 329 Kbps 2835 Kbps
20th October 2009 301 Kbps 1652 Kbps
20th October 2009 278 Kbps 2595 Kbps
20th October 2009 290 Kbps 3776 Kbps
20th October 2009 262 Kbps 3393 Kbps

any thoughts please?

  Newuser939 17:32 20 Oct 2009

Faulty router? When my BT Home Hub behaved in a similar way, that was the explanation.

  RobCharles1981 18:30 20 Oct 2009

Can you post up your line stats from your router it might help?

  Allan RISC OS user 22:03 20 Oct 2009

Is this the info you asked me to post?

DSL Connection

Link Information

Uptime: 0 days, 0:19:12
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 736 / 4,352
Data Transferred (Sent/Received) [MB/MB]: 1.99 / 12.03

00:00:52 (since last boot) PPP link up (Internet) []

Info 00:00:52 (since last boot) PPP CHAP Chap receive success : authentication ok

Info 00:00:52 (since last boot) PPP CHAP Receive challenge (rhost = )

Info 00:00:37 (since last boot) xDSL linestate up (downstream: 4352 kbit/s, upstream: 736 kbit/s; output Power Down: 18.5 dBm, Up: 12.5 dBm; line Attenuation Down: 50.0 dB, Up: 27.5 dB; snr Margin Down: 9.5 dB, Up: 10.0 dB)

  john bunyan 22:16 20 Oct 2009

Had - still having - a similar problem with Tiscali / Pipex. They blame everyone but themselves. They finally admitted it was due to too many people sharing my "pipeline" (like trying to fill 50 baths with one tap, and are taking 15 days to do some wiring at the local exchange. I was getting 6Mbps in Aug, then down to 1 recently

  RobCharles1981 22:26 20 Oct 2009


With A Line Attenuation of 50.0 db you be seeing about 6meg I think Tiscali are taking the Mickey here.

When did you last Check your wireing?

There Maybe better ISP's than Tiscali what exchange are you connected at?

click here

I have to mention to PCA Members the best place for broadband help is click here

  Allan RISC OS user 14:05 21 Oct 2009

I last tested at the Test Socket in the NTE5 master skt about 2 weeks ago.

I also changed the filer
I have a BT iplate fitted (about 6 month ago) and this did improve the speed I did at times get 4Mbps.

The Exchange is the Main one in Exeter:-
View larger and more detailed map
General information
Exchange name: Exeter
Exchange code: WWEXTR
Location: Devon, South West
Postcode: EX43PT
Maps: Our map | Multimap | Streetmap
Serves (approx): 38,831 residential premises
2,739 non-residential premises.
Broadband availability overview
LLU services: Yes
Cable: Yes
Wireless: No
BT Wholesale information
ADSL status:
Enabled as of 31/03/2000
ADSL Max status:
Enabled as of 31/03/2006
SDSL status:
Enabled as of 14/02/2005
21CN WBC status:
Enabled as of 21/03/2009
21CN PSTN switchover target: Q3 2009

Today's speed test results via click here are:-
21st October 2009 239 Kbps 2206 Kbps
21st October 2009 230 Kbps 1790 Kbps
21st October 2009 288 Kbps 1496 Kbps
21st October 2009 240 Kbps 2998 Kbps

  RobCharles1981 15:48 21 Oct 2009

I still think Tiscali are ripping you off.

I suggest giving 02 a try they have LLU in your exchange and proved very popular with UK Support.

  john bunyan 16:32 21 Oct 2009

Your story is the same as mine - I used the test socket for a couple of days, and was escalated on phoning Pipex / Tiscali from normal support, then to level two, then level 3, who admitted there were now too many customers sharing local the "pipe". Eventually I had a call from a UK based engineer (yes - really) who said it will take about 15 days to fix. I suspect this is due to the amalgamation of Pipex and Tiscali and too many people in some areas sharing bandwidth. I only stay because of the bother of changing e Mail addresses, and at least They seem to have solved my spam problem. As I want a one month rolling contract I am considering ADSL24 and Zen as alternatives.

  jack 17:48 21 Oct 2009

Distance from Exchange, state of cables to your abode and in your abode and most importantly
Contention Ratio
That is how many surfers are at it at the same time in your locality with the same ISP- remember TalkTalk is many ISP's rolled into one.
It really is quarts in to a tot glass.
Try surfing in the wee small hours.

  woodchip 17:53 21 Oct 2009

I think its the ISP switching thats the Problem as after some time I have to reboot my router to get speed back. It may be that they have been upgrading the system somewhere. Just needs a reboot if it drops

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