I had actually done the exercise with two of my PC's at home without any obvious problems surfacing, but I did not want to start the exercise with a difficult relative and run into trouble causing ME extra stress.
The best way is to set up a permanent login for the client computer and add it to "Computers & Contacts" in your Teamviewer. This means you don't have to keep ringing them up after a reboot to get them to inform you of the new password each time. When the client computer reboots you will see it re-appear in your signed in list.
Also make sure that the client computer is not set to sleep, hibernate or shut down after a short period of inactivity. Then you can log in, set a scan or update running, log out and log back in after you think it will have completed to check progress.
I have several friends and clients who do this. They just phone me when they have a problem, leave their computer on when they go out and I can log in at my leisure to sort it out for them. Works well.
Thanks for the info on "Computers & Contacts". I have set up relatives PC with a continuous password so that I can go straight through and help. You comment that "When the client computer reboots you will see it re-appear in your signed in list" Currently that does not function when he reboots - only by starting TeamViewer at his end. Am I missing something?
Currently that does not function when he reboots - only by starting TeamViewer at his end. Am I missing something?
In the remote PC, Teamviewer needs to start automatically when the PC boots. If there isn't an option to do this in Teamviewer's settings, a shortcut needs to be added to the PC's "Startup" folder.
Accessing the Startup folder varies slightly depending on the version of Windows. In Windows 7/8, press Windows key + R to open the Run box, type shell:startup and press Enter. Create a shortcut to Teamviewer's .EXE file.
You can use the drop down menu at the top of TeamViewer screen (under Actions) to reboot remotely. Then when the client PC restarts the connection between the two is automatically restored. No need for another password - it is still the same as before and you just press Enter.