Friends computer runs with XP Professional. Its is infected with a virus which repeatedly closes her internet connection.
I have Malwarebytes and Super Antispyware on CDs to load to her computer. Sorry if this is a daft question but I know you have to close System Restore to prevent the virus from hiding in there. Do I close SR before or after I load Malwarebytes and Super Antispyware.
Would welcome your urgent advice as I am about to make a 50 mile journey to help.
It's possible the vius could be backed up in a SR point, it depends on when the restore point was created, but don't worry about that yet, it wont do any harm in there until you use the restore point. Do your scans, delete what they find, then when all is clean and running well, turn off SR to delete the [possibly infected] restore points. Scan again and if all is still okay, then create a new clean restore point.