User service profile failed cannot log on

  Eileanbeag 11:21 25 Aug 2010
Locked

My friend who is using Windows Vista suddenly received the above message - is this easily fixable as she stays in a remote area.

  Fruit Bat /\0/\ 12:15 25 Aug 2010

You must be logged on to an administrator account from step 1 or 2 below before you can move on to do either the OPTION ONE or OPTION TWO sections.

1. Log on to another Administrator account.
NB If you do not have another Administrator account, then proceed to step 2.

A) Go to OPTION ONE or OPTION TWO.

2. Boot into Safe Mode.
NB You may not need to enable the built-in Administrator account. If this was the only normal administrator account you had, then Safe Mode should automatically boot into the built-in Administrator account.

A) If Safe Mode did not boot into the built-in Administrator account, then enable the Built-in Administrator account. If it did, then go to step 2C.

B) Log off in Safe Mode, and then log on to the built-in Administrator account to log on with that account in Safe Mode.

C) Go to OPTION ONE or OPTION TWO.


OPTION ONE
Fix the User Account Profile

1. Open the Start menu.

2. In the white line (Start Search) area, type regedit and press Enter.

3. If prompted by UAC, either click on Continue (Vista) or Yes (Windows 7).

4. In regedit, go to: (See screenshot below step 5)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

5. In the left pane, look for the S-1-5..... folder (SID key) with the long number that has .bak at the end of the numbers.

A) In the right pane, look at the ProfileImagePath to verify that this is the user account profile that has the error.

B) You may have another S-1-5..... folder (SID key) above it with the exact same number without the .bak at the end of it.

6. For Two S-1-5..... folders (SID key) with the same Number
NB: This is if you have two S-1-5..... folders (SID key) with the exact same numbers, but the second (below) one has the .bak at the end of the numbers.

A) In the left pane, right click on the first (top) S-1-5..... folder (SID key) that does not have .bak at the end of the numbers and click Rename.

B) Add .bk to the end of the numbers.

C) In the left pane, right click on the second S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename.

D) Remove only .bak from the end of the numbers and press Enter.

E) Now go back and Rename the first one with .bk to .bak now at the end of the numbers and press Enter.

F) Go to step 8.

7. For Only One S-1-5..... Folder (SID key) with .bak
NB This is if you only have one S-1-5..... folder (SID key) for your user account with .bak at the end of the numbers.

A) In the left pane, right click on the S-1-5..... folder (SID key) with .bak at the end of the numbers and click Rename.

B) Remove only .bak at the end of the numbers and press Enter.

8. In the right pane of the one without .bak now, right click on RefCount and click on Modify.
NB If you do not have RefCount, then right click on a empty space in the right pane and click New and DWORD (32 bit) Value, then type RefCount and press Enter. This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.

A) Type 0 (number) and click on OK.

9. In the right pane of the one without .bak now, right click on State and click on Modify.
NB This value for this entry will reset and return back to the original value after you have restarted the computer and logged on to the account.

A) Type 0 (number) and click on OK.

10. The registry will now look like this for the one without .bak now. (See screenshot below)

11. Close regedit.

12. Restart the computer.

13. See if you can logon now.
NOTE: If this still does not help, then either try OPTION TWO below

  Fruit Bat /\0/\ 12:15 25 Aug 2010

OPTION TWO
Delete the User Account Profile

Warning
You can do this option if you do not care about losing the user account and the contents in the user folders. Your programs will still be installed, but you will need to create new shortcuts for them afterwards.

1. Delete the User account profile that this error is for.

2. Open the Start menu.

3. In the white line (Start Search) area, type regedit and press Enter.

4. If prompted by UAC, click on Continue (Vista) or Yes (Windows 7).

5. In regedit, go to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

6. In the left pane, click on one of the S-1-5..... folders (SID key) with the long number in it.
NOTE: It may have .bak at the end of it.

A) In the right pane, look at the ProfileImagePath to see if this is the same user account that you deleted in step 1 above.

B) Repeat step 6 until you find the one that you deleted in step 1 above.
NB If the user account is not here, then it has already been removed when deleted in step 1. Go to step 9.

7. To Backup the Registry SID Key
WARNING: You should backup this SID key to be safe in case you delete the wrong one in step 8 below.

A) Right click on the SID key, and click on Export.

B) Type in a name and save the REG file to a safe location.
NB This is your backup. To Restore the Backup, right click on the REG backup file and click on Merge.

C) Continue on to step 8.

8. To Delete the Registry SID Key

A) Right click on the SID key, and click on Delete.

B) Click on Yes to confirm deletion.

9. Close regedit.

10. Now, just create a new normal Administrator account.

11. Restart the computer, and log on to your new account.

  Eileanbeag 13:02 25 Aug 2010

Many thanks - will pass this on

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