Did you install the software before connecting the device - I believe you may have to for this to work. If not, that could be your problem. If you diod all this correctly, I suugest you report this to Mesh? As a brand new PC, you should have full warranty cover, but if you muck around too much this could be invalidated. You are perfectly justified in expecting a correctly installed USB device to work, and it doen't, so get in touch with your vendor to get it sorted.