Usb ports on laptop not working properly!!

  julius44 21:53 14 Aug 2007
Locked

Hello my friend has a dell Inspirion 8600 laptop that she had since 2004, just that in the last 4 months whenever she inserts ANY usb device into either of the ports..the following message comes up" 1 of the USB devices attached to this PC has malfunctioned, & Windows does not recognize it". We just need a solution the the problem pls, thanks

  Technotiger 21:58 14 Aug 2007

Hmm, get her to unstall everything under the usb section in Device Manager, then restart computer, Windows will then reset the usb in Devices.

  julius44 22:41 14 Aug 2007

Hi technotiger, thanks for that but we have no idea how to get to device manager pls, thanks

  woodchip 22:46 14 Aug 2007

Right click My Computer\Properties\Hardware\Device Manager Right at the bottom press on the + to expand and uninstall the bottom part of the USB list. You should see where it changes in the list

  julius44 23:02 14 Aug 2007

okay wooodchip and others thanks for all your help, i'll let her know this tomoorrw, but once she uninstalls th drives...does she have to restart her pc or what??

  woodchip 23:05 14 Aug 2007

Yes just restart the Computer, and let Windows reset USB before trying them

  julius44 23:09 14 Aug 2007

okay, thanks hopefully this will resolve the problem.....but if not do u have any other suggestions....pls just incase

  woodchip 23:11 14 Aug 2007

Yes Remove the Battery with no Mains plug in. Press and hold the Start button for about 30 seconds. it may clear it, then start as normal

  woodchip 23:15 14 Aug 2007

check the ports to see if you can see damage. Only thing if they are is buy a PCMCIA card with USB2 ports

  julius44 23:19 14 Aug 2007

okay thanks i'm off to bed now. will email u on this post tomorrow for the outomce. once again thank u all for your help

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