usb not finding tomtom

  hubdean 14:30 14 Dec 2014
Locked

hi just got the 6000 tomtom go my computer cannot find it when I plug it in nothing happens thanks

  alB* 15:30 14 Dec 2014

Have you installed the TomTom my connect software, don't think it shows up as a USB device, it should connect direct to TomTom through your default browser (there should be a small icon bottom right, by your clock)

  hubdean 15:37 14 Dec 2014

you mean my drive been all over it for answers. nothing works

  alB* 15:45 14 Dec 2014

Hi hubdean, think that's the software for older models, go to tomtom website and download then install the my drive connect software for your operating system

  alB* 15:46 14 Dec 2014
  hubdean 15:57 14 Dec 2014

hi

already done this & just downloaded it again. and wont find tom tom . plug in my old one and works ok finds it no prob thanks for trying

  alB* 16:08 14 Dec 2014

sorry, hubdean, misread your post, I thought you had "home" software, does this model come with a charging cradle, if so try plugging direct to the unit, also (if you haven't already) plug it in using a USB socket at the back of the PC

  rdave13 16:12 14 Dec 2014

Some troubleshooting tips here.

  hubdean 16:16 14 Dec 2014

hello

I found the problem you got to take the window mount off and it works don't tell you that on box or anywhere els thank tomtom thak you for trying mick

  alB* 16:20 14 Dec 2014

Now why didn't we think of that :-), glad you got it sorted ...alB

  hubdean 17:04 14 Dec 2014

Working well now 1 hour to update bet a lot of others have had this problem so simple but 0/10 for tom tom and im going to tell them to thanks

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