usb modem installation - no dial tone

  rob-269148 11:08 17 Feb 2003

unable to get dial tone with both win98 and win xp(already have cable modem on xp)cable plugs directly into modem not phone but no dial tone phone is!! using virtual com4 all drivers appear to be ok

  Lú-tzé 11:48 17 Feb 2003

Has the modem worked at anytime or is in new?

Also, have you the correct cable to go between the modem and the phone socket: some have 2 pins and some 4. Have a look at the socket on the modem where the cable goes in and you should see brass (gold coloured?) wires onto which the cable goes. If there are four of these and the cable has only two, then you will need another cable.

  rob-269148 12:16 17 Feb 2003

its a new modem
there are 4 pins in the cables (one an extension cable)

  calwyn 10:53 19 Feb 2003

Try changing the properties for modem so it don't wait for dail tone before dailing. Also try turning volume setting up, if avail. this will let you hear what it is trying to do.

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