USB External WD drive fault

  dms_05 12:27 02 Aug 2008
Locked

I have a WD external USB drive containing a WD800UE HDD of 80GB capacity. My XP computer has stopped recognising the drive in either My Computer or under Disk Management. The drive is still live, the drive light is on and I can here a clicking sound. Is this a terminal fault or can anyone suggest a resolution?

  Fruit Bat /\0/\ 12:34 02 Aug 2008

The drive is still live, the drive light is on and I can here a clicking sound.

Sounds nasty, like read heads hitting the platters.


Is the drive sHowning in device manager need to determine first if its drive or USB problem.

  dms_05 14:34 02 Aug 2008

The drive isn't showing in Device Manger under Disk Drives and the USB Hub seems OK as other devices are working correctly. I fear you are correct about the drives heads and platter!

I've tried it on another PC and the same problem occurs. So I think it's time to bin the drive.

  rawprawn 14:40 02 Aug 2008

Make sure it still isn't under warranty (Usually 2 years) they are excellent at replacing defunct HD's

  dms_05 13:31 03 Aug 2008

Many thanks. I'm sure it's out of warranty but maybe I'll give then a ring.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Best phone camera 2017

Stunning new film posters by Hattie Stewart, Joe Cruz & more

iPad Pro 10.5in (2017) review

28 astuces pour profiter au mieux de votre iPhone