When her free McAfee trial ran out, my friend failed to action the renewal payment to continue using the software. This has now been rectified, but we are still being told that the virus definitions are 530 days out of date and it is 'unable to update server'. A similar message appears at boot-up. Our update procedures seem to be successful, yet the above messages still persist, with a request to remit the subscription and download the updates. I've uninstalled and reinstalled several times without success and I've now run out of ideas. Any suggestions, please?